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   Q: Do you have a retail location?
 
A: Yes we do have a retail location, 120 N. Benson Av. Ontario Ca. 91762. Most of our items can be viewed on our rentals page at www.allseasonpartys.com. We are available to deliver for your convenience and to ensure safe and proper placement of your items.
  
Q: Do you deliver and is there a delivery fee?

A: Yes, we deliver within our service area, upon request. However, due to increasing gas prices, a delivery fee ranging from $20 to $150 is applicable and is based on your geographic location. The charges are based on zip code. 
 
Q: What areas do you service for delivery? 

A: We service most of the Inland Impire (North to Rancho Cucamonga, South to North Corona, West to Covina, and East to Colton). Delivery fees are based on Zip Code. Please call our store for the delivery fee to your area. We are willing to deliver outside our geographic area for large events, unfortunately delivery fees are increased.
  
 Q: How far in advance do I need to place my order?

A: We recommend that you place the order as soon as possible to ensure the item(s) you want will be available. However we will work with you the best we can to accommodate any last minute party wishes.
  
Q: What happens if there is inclement weather on the day(s) of my event?
 
A: Here at All Seasons Party Rental's, we understand that Mother Nature is hard to predict. We will work with you to schedule a rain date with the same product if it is available, or we will provide a comparable item to fulfill your rental needs.
  

Q: Is a deposit is required?

 

A: Yes, a deposit is required for all equipment rentals. The deposit amount varies based on the type of equipment, type of service, and number of items ordered and is non-refundable.

   
Q: When is final payment due?

A: For deliveries, final payment is due 1 day prior to delivery of your equipment delivery and/or services ordered. If you are picking up equipment from our facility, payment is due at the time of pick-up. 
 
Q: If I cancel my order, do I get my deposit back?
        
A: Unfortunately, because the deposit is your security to have the item(s) available for you on your requested date, the deposit is non-refudable be refunded if you cancel your order. However, we will, in most cases hold the deposit as a credit on your account for a future rental if the order is canceled within a week of the order date.
  
Q: Does someone need to be at the location for delivery?

 
A: Yes, a responsible party (18 years old or older) will need to be at the premises to receive, sign for, and pay any unpaid balance at time of delivery to ensure proper placement of items as they may not be moved after set-up due to safety reasons. 
 
Q: My equipment needs to go up stairs.  Will you do that?

 
A: Sorry our crews do not go up & down stairs. Equipment will be set at the bottom of the stairs & pickup also.
                  
Q: Can I move the item after it has been set up?
 
A: Certain small items such as tables, chairs, and concession carts can be moved. However, due to the delicate nature of some items, and the importance of placement safety, large items such as tents and games cannot be moved. If these items are moved from their location, a $100 fee will be charged plus any additional charges for repair if the item(s) is damaged.
 
 
 Q: Do you offer late pickup & Deliver?
 
A: Yes, we can accommodate after hours pick-up/delivery. For any pick-up/delivery scheduled after 5PM on weekdays or after 3:00pm on weekends, an after hours fees will be charged.
 
After Hour Pick-Up/Delivery Fees:

 
4PM - 8PM, Monday - Friday ($75)
2PM - 8PM, Saturday ($75)
1PM - 8PM, Sunday  ($75)

Pick-ups/deliveries, 8 PM - 10PM on any day, a fee of ($150) will be charged.
 
Pickups/deliveries after 10PM, a fee of ($300) will be charged.

 
Q: Do you have jumpers and/or water slides?
 
A: Because our company is very safety conscience, we do not rent water slides or jumpers.
 
 
Q: I did not use all my items, will I get a refund?

A: Rental items are charged for time out, not for use. Every item that leaves our building is cleaned and sanitized upon returned, used or not. This ensures that every item you receive is clean and ready for safe use.
 
Q: Can I pick up and return rental equipment? 

 

A: Yes. You can pick up and return rented equipment. To do so, you will need to porvide the following:

 

1- A valid picture ID

2- Deposit

 

Customers who choose self pick-up/return is responsible for loading and unloading there own vehicle. Damage that may occur during transporting of the rental items is the customer's responsiblility.

 

Common Set Up and Installation Costs (Prices do not include cleanup fees):

 

 

LABOR-SETUP OR BREAKDOWN:

 

TABLES $2.00 each

CHAIRS $0.50 each

10 x 10 CANOPY $10.00 each

LINENS $1.50 each

PLATES $0.25 each

CHAIR COVERS $0.75 each

CHAIR TIES $0.75 each

 

 

We do not offer catering or cleanup services, such as scraping plates or emptying liquids from glasses. We only breakdown and remove equipment, such as altar backdrops, stage setups, linens, and chair covers. You, your caterer, or clean up volunteers are responsible for scraping the plates and emptying all liquids from the glasses and putting them back into the containers before we arrive to pickup the items or you returning the items.

 

If there are further questions regarding pick up and delivery please call our office at (909) 460-1345 or email us at allseasons40@gmail.com