Q: Do you have a retail location?
A: Yes we do have a retail location, 120 N. Benson Av. Ontario Ca. 91762. Also most of
our items can be viewed online on our rentals page. We do deliver for your convenience and to ensure safe and proper placement
of your items.
Q: Is there a delivery
A: Unfortunately due to increasing gas prices, most areas
do require a delivery fee ranging from $20 to $150 based on your geographic location. The charge for delivery based
on your zip code.\
Q: How far do we travel out?
A: We will go out side our geographic area, unfortunately our delivery fees will increase
Q: How far in advance do I need to place my order?
A: We recommend that you place the order as soon as possible to ensure the item(s) you want will be available. However we
will work with you the best we can to accommodate any last minute party wishes.
Q: What happens if there is inclement weather on the day(s) of my event?
1. Here at All Seasons Party Rental's, we understand that Mother Nature is hard to predict. We will work with you to schedule
a rain date with the same product if it is available, or we will provide a comparable item to fulfill your rental needs.
5. How much of a deposit is required?
deposit amount varies from the amount of products and prices but usually a $40.00 & up non-refundable deposit is required
is final payment due?
A: Final payment is due upon delivery of product(s).
You may use cash for this payment unless otherwise noted by representative.
Q: If I cancel my order, do I get my deposit back?
A: Unfortunately, because the deposit is your security to have the item on your requested date, the deposit cannot be refunded
if the order is cancelled. However we will in most cases hold the deposit as a credit on your account for a future rental
unless the order is canceled within a week of the order date.
Q: Does someone need to be at the location for delivery?
Yes, a responsible party needs to be at the premises to receive, sign for, and pay any unpaid balance of delivery items. This
is also to ensure proper placement of items as they may not be moved after set-up due to safety reasons.
Q: My equipment need to go up stairs will you do that?
A: Sorry our crew do not go up & down stairs. Equipment
will be set at the bottom of the stairs & pickup also.
Q: Can I move the item after it has been set up?
A: Certain small items such as tables, chairs,
and concession carts can be moved without penalty. However due to the delicate nature of other items and the importance of
placement safety, large items such as tents and games cannot be moved. If these items are moved from their location, a $100
fee will be charged plus any additional charges for repair if the item(s) is damaged.
Q: Do you offer late pickup & Deliver?
A: Yes we do, after Hours Pickup/Delivery.
For any pickup/delivery
scheduled after 5PM weekday after hours fees apply.
any pickup/delivery scheduled after 3PM weekend after hours fees apply.
For pickups/deliveries between 5PM - 8PM Monday - Friday the after hours fee for pickup/delivery is
pickups/deliveries between 3PM - 8PM Saturday, Sunday pickup beween 1PM - 8PM the after hours fee for pickup/delivery is $75
For pickups/deliveries after 8PM - 11PM an after
hours fee of $150 will be charged.
pickups/deliveries after 11PM an after hours fee of $300 will be charged.
Q: Do you have water slides?
A: Because our company is very safety conscience, we do not have
any water slides or jumpers.
Q: I did not use all
my items, will I get a refund?
Rental items are charged for time out, not for use. Every item that leaves our building
is treated the same way upon return, used or not. This ensures that every item you receive is clean and food service items
are sanitized and food safe.
Q: Can Customer Pick Up and return
their own rental?
A: Yes customer can pick up and drop
off, however to do so you will need
1- A valid picture ID
who choose to do their own pickup and delivery are responsible for loading and unloading there own vehicle, and for any damage
that may occur during transporting of your rental items e.g. glassware or dinnerware.
If there are further questions regarding pick up and delivery please call our office at (909)